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"Have been to a lot of Harley Dealers most unless you have purchased from them before, are very hard to deal with like you are a distraction and they have better things to do. Not like that with Boston Harley. From the moment you walk in the door and are greeted by the person at the front desk, you can tell this dealership is different. A very helpfull and courteous staff who will answer any and all questions. No pressure to buy, they are there to assist you any way they can. I have ridden a older Goldwing for the past 6 years and have always been turned off by Harley Dealerships. not this time purchased a 2010 Ultra Classic. What a difference this type of customer attention can make. I would have stayed with Honda if this Dealership was like most of the Harley dealers I have been to in the past. Also your Business Manager was not like others in Car & Motorcycl Dealerships I have bought from in the past who try and sell every gimmic & product out there. He asked questions and made reccommendations. Some items he said might be worth purchasing, some he said would probably be a waste of money for my situation. He made me feel as if he was looking out for my best interest and not just trying to boost sales. When I came back to take delivery, every employee I came in contact with came over and said congratulations, shook my hand and told me that should I have any questions or need anything to just ask. What a difference, I would not hesitate to recommend Boston Harley. A special thanks to Dan, Mike, & Dee."
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| By: Don Rockland,MA |
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"Everything about Boston Harley was 5 Star! This was not only my first Harley Purchase but it was my first Motorcycle purchase. Everyone went above and beyond what I expected during the purchase and delivery of my new '08 Road King. Thanks. I am looking forward to coming in some new Harley Apparel!"
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| By: Scott North Easton,MA |
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"HAVE BEEN RENTING FROM DAYTONA LOCATION 4 YRS--LIVE IN WESTERN MASS--WAS IN BOSTON-DECIDED 2 GO 2 DEALERSHIP ON 3/27/10---AWESOME STAFF--THEY SET THE BAR FOR EMPLOYEES--I OWN 4 HD RITE NOW--WHEN I ADD ANOTHER BIKE -I WILL BUY THERE JUST B CUZ OF THE TREATMENT I GOT FROM THE STAFF---KEEP UP THE GOOD WORK---RIDE SAFE--JERRY MONGEAU 413 519-4656"
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| By: GERALD SOUTHWICK,MA |
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"I was treated with the utmost respect. Plus this dealership beat out every New England dealers prices I compared to. Shop here first, you won't need to go anywhere else."
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| By: Peter Burlington,MA |
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"I have been going into boston Harley for many years and not until 2010 have i felt like a customer at Boston Harley. Wheather you speak to the GM Mike , Matt in service or anyone else in the store the customer is number one. It's not the old Dealership " THE WICKED WITCH IS DEAD " REKINDLE YOUR RELATIONSHIP I DID AND I'M GLAD I DID. AND A SPECIAL THANK YOU TO BRANDY !"
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| By: Tony everett,MA |
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"I just bought 2010 STREET GLIDE it was a great experience.The sales people very nice.And finance was very good.And the girls in clothing are very nice.Can't wait too go back and spend my gift card.Over all a great place.Thank you Bob"
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| By: Robert Melrose,MA |
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"Just would like to thank Peter " PJ" , Dan, and Chris S.
for beign easy to deal with. You guys just got a new customer! Once again THANK YOU"
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| By: KEVIN lowell,MA |
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"Bought my bike 2 years ago off OB. Been shopping there ever since. My wife loves the staff when shopping and how helpful they are. "
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| By: Scott Melrose,MA |
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"Boston Harley was very professional with my purchase from the first phone call to the follow-up after the delivery of my new harley. I would highly recommend them to others."
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| By: Bill charlton,MA |
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"my 1st bikes"
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| By: john slingerlands,NY |
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"everyone that I have dealt with at the dealership has been great the salesman bob cusato should get a raise for the excellent job he did he followed up with a letter thanking me for my purchase and several phone calls to make sure that I was happy with my bike I wish all my buying experiences could be this great "
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| By: JAMES CAMBRIDGE,MA |
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"Again, OB comes thru. If you havent figured it out by now, you have a customer for life."
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| By: Anonymous Stoughton,MA |
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"I was taken care of by Matt Stoddard who I found knowledgable polite customer service proffessional I didnt think existed anymore. customer service was very impresive cant say enough I felt like I was treated like I spent a million dollars GREAT SERVICE thank you eddie kilduff"
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| By: edward braintree,MA |
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"Mike Moran is a very knowledgeable sales person. He answered every question asked I asked him. Eric in the finance dept. did an excellent job with the paperwork. Together, they made an awesome team on my first harley purchase. Hats off to them both."
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| By: Michael Melrose,MA |
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"I had been thimking about buying a 2009 Ultra even though I had a 2007 one. All the positive changes made it to tempting not to. So I went to Boston HD when they had a deal that was to good to pass up. I dealt with Erik Duchak in sales and Jason Tardiff the general sales manager and I have nothing but praise for their professional and frindly manners in dealing with them. I had some extra's added to the bike and had to return form some items that where late coming in and I have to say that Matt Stoddard from service was one of the best service people I have ever delt with. I have nothing but praise for the entire staff. From the girl's that greet you at the door when you come in to the sales and service staff to the girls in the accessories and clothing department. Even though it is a pain for me to get their from the South Shore I am a new committed customer of Boston HD. Thanks again for a running great dealership."
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| By: Brian Hanover,MA |
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"I love visiting your dealership. The sales people are great. My sales experience & purchase with OB last January was a 6 Star (off the charts). Black Friday was fun. I bought Harley Balls for the tree, and a Harley Santa snow globe, and much more. Happy Holidays from Ed Pasco and my 04 Road King Custom."
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| By: Edward Revere,MA |
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"Just wanted to say that even though I wasnt able to get a bike just yet, I wasnt treated any differently by Broadie (the salesman that was helping me) He took me through different features on the different bikes and really took the time to make sure i understood everything that he was teaching me about the bikes. When I am able to get a Harley (New or Pre-Owned) I will without a doubt go straight to Broadie at Boston Harley, and have already passed the word to others about the great service at your location and also the great care and quality or work and effort put out by your salesman Broadie. Looking foreward to seeing you next spring for a bike!
Thanks,
Bob E"
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| By: Bob Danvers,MA |
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"my sales rep ernie did a wonderful job helping me with my purchase"
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| By: steve peabody,MA |
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"WOW Thats all I can say about my day at the dealership.
Erik was awesome i was in and out in less than two hours and driving home my new 08 harley sportster 1200c. Never thought i would own a Harley, but i guess you never know!
A huge thank you to all at Harley who made my dream come true!"
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| By: Jeffrey Everett,MA |
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"boston harley is a pleasure to do business with. Steve and Jason treated me great. I will only buy at boston harley. Thanks again JIM "
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| By: jim nahant,MA |
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"this dealership has made a huge turn around,i won't knock my local hd dealer but lets just say the 50 mile ride to
boston harley got my 08 electra glide classic with ALL the options for 250.00 more than my local hd dealer.Ernie was a great salesman as well as Jason being a great behind the scenes get it done type of guy.dealt with boston hd in 02
and swore i would not come back.the place might be the same building but the heart and soul is way better.thanks guys for an easy purchase mike n shell"
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| By: Mike n Michelle Nashua,NH |
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"Bruce Rossmeyer Harly Davidson,
I recently decided to purchase a Harley Davidson. It was something I have wanted for many, many years now. I stopped in to visit Bruce Rossmeyer in Everett. Upon entering I was warmly greeted by the receptionist and then greeted by Chris Luczkiewicz. He is a terrific and friendly person who was able to answer all of my questions and made me feel extremely comfortable in my shopping experience there. I never felt pressured into anything.
As a smart consumer I contacted several other dealers in the state and was not impressed at all by their service. I was rudely spoken to at one and another didnt seem to want to discuss any options on the phone.
I am a small business owner and have built my success on one thing. The complete satisfaction of my customers.I know and understand what customer service is and how important it is.
You should very proud to employ such people like Chris.
I did purchase my Motorcycle there and after siging my papers, Chris introduced me to the head of your service dept. He wanted me to be very familiar with what you have to offer and feel like part of the family. He also introduced me to Tracy who helped me find my first helmut.
I cannot tell you how happy I am with my new Harley Davidson. I also cannot tell you in words how happy I am with your dealership.
Thank you
Patrick Lally
South Shore Entertainment
888-751-2410
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| By: Patrick Braintree,MA |
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"I bought an 08 FXSTC in mid-May from Jason and Eric. I didn't want to haggle over price. They got me the bike I wanted for the right price. Thanks! Dave Thompson"
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| By: David Nashua,NH |
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"I have delt with the old owners of Bostn Harley and said i would never go back until i saw that Bruce Rossmeyers had bought Boston Harley and i gave them one more chance and iam glad i did i bought my new 08 Road Glide i will go there for everything now and my salesman was OB and he was great if you want a good salesman who cares about your needs go and see OB"
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| By: Bill Halifax,MA |
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"A great experience, Mike and Brodie made the whole process
easy and painless."
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| By: Gio East Boston,MA |
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"A great experience! "
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| By: Gio East Boston,MA |
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"I have been riding bikes for years and always wanted a harley, the staff at boston harley were fantastic.always a pleasure to see you and bent over backwards to help you.buying my first bike at boston harley was a great ride Thanks To the staff i will be back.. Ralph Duplin"
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| By: Ralph winthrop,MO |
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"I was going to buy a used Honda, but I couldn't resist the deal I got here! "
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| By: Frank Holliston,MA |
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| By: leticia east boston,MA |
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"I just bought my first Harley. From the minute I walked in I felt welcomed and comfortable. My salesman Eric told me my dream could true and it did. I just want to Thank him and the entire staff for making my dream come true."
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| By: Joseph Medford,MA |
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"BOUGHT A 2007 HERITAGE DELUXE FROM YOU IN AUGUST. EVERYONE INVOLVED WITH THE SALE AND UPGRADES WAS OUTSTANDING, AND I LOVE THE BIKE. I LOOK FORWARD TO A RENEWED FRIENDSHIP WITH YOUR DEALERSHIP."
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| By: Anonymous LYNNFIELD,MA |
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"I had a great time at Boston Harley . The sales people were extremely helpful and courtious . My salesman Bob O'brien was very informative and helpful. OB made buying a Harley Davidson a great experience . Thanks for everything. Jim Bambury. "
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"I have been buying parts and accessories from you for many years and have always been satisfied for price and availability. This year it is a new bike"
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| By: allen sudbury,MA |
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"Since new ownership has taken over,I have had fabulous service!!! Having been recognized by employees walking in the door on a first NAME bases.The parts dept.with Billy's expertice has helped this new harley girl's 1st time rider/owner get her bike together for the ultimate summer she has had in a long,long time.thx's to Billy for helping me with purchases to make my road trips comfortable your an asset to florida and Boston. "
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| By: joy quincy,MS |
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"First time in with new ownership and WOW! what a difference from the old owners. I had just about sworn off Boston HD and was gonna have to travel to New Hampshire for my parts. But I had just a great experience in the store and the people were great. Keep up the great work and you will be sure to win back all the people the old owners drove away."
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| By: Jason Saugus,MA |
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